At Loaded Venue, we strive to provide exceptional service and products to our customers. However, we understand that there may be circumstances where you may need a refund. Please read our Refund Policy carefully to understand the conditions under which refunds may be issued.

1. Order Cancellation:
You may cancel your order and request a refund under the following conditions:
If the order has not been prepared or dispatched, you can cancel it without incurring any charges.
If the order has been prepared but not dispatched, you may be eligible for a partial refund, excluding any applicable processing fees.

2. Quality Issues:
We take quality seriously, and if you receive an order that does not meet our high standards, please contact us immediately. We may issue a refund or offer a replacement, depending on the specific circumstances.

3. Refunds for Venue Hire:
For event bookings and venue hire, the following terms apply:
If you cancel the booking within [number of days] days prior to the event, a cancellation fee may apply. The specific fee will be communicated during the booking process.
If the event is canceled due to unforeseen circumstances on our end, a full refund will be provided.

4. Refund Process:
To request a refund, please contact our customer support team at [contact information]. We may require proof of purchase and additional information to process your request.

5. Refund Timeline:
Refunds will be processed within 7 working days from the date your request is approved. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Exclusions:
Please note that we do not offer refunds in the following circumstances:
If the order has been dispatched for delivery. If the order was canceled after the food has been prepared.

7. Changes to Refund Policy:
Loaded Venue reserves the right to update or modify this Refund Policy as needed. We will notify you of any substantial changes on our website.

8. Contact Us:
If you have questions, concerns, or requests related to refunds or this policy, please contact us at +353 83 180 9478
By placing an order with Loaded Venue or booking our venue, you acknowledge and agree to the terms of this Refund Policy. We are dedicated to providing a positive experience for our customers, and we will do our best to address any refund requests promptly and fairly.